It is always important to evaluate the quality of your chatbots and conversational agents in order to know the its real health, accuracy and efficiency. Chatbot accuracy can only be increased by constantly evaluating and retraining it with new data that answers your customer's queries. 

Chatbots require large amounts of training data to perform correctly. If you want your chatbot to recognize a specific intent, you need to provide a large number of sentences that express that intent, usually generated by hand. This manual generation is error-prone and can cause erroneous results.

How can we solve it?

With artificially-generated data. Since Dialogflow is one of the most popular chatbot-building platforms, we chose to perform our tests using it.

Chatbots can improve customer experience in contact centers by:

• Reducing customer wait time
• Achieving a higher customer satisfaction
• Cutting down contact center expenses and increasing productivity
• Getting to know your customer better
• Using human agents only when it is necessary

Most customer service and contact center executives are honing in on bots because they can handle large volumes of queries. Thus, their service center staff can focus on more complex tasks. As the technology behind bots has improved in terms of natural language processing (NLP), machine learning (ML), and intent-matching capabilities, companies are increasingly willing to trust them to handle direct customer interaction.

The following practices will help you design a great conversation between your chatbot and your client:

• Transparency
• Avoid using an excess of predetermined links and buttons
• Use an NLP middleware approach
• Include politeness and small talk
• Tolerate typos and slightly ambiguous formulations
• Always include domain specific terminology
• Define your bot's tone
• Keep the number of possibilities limited
• Let the user know when the bot is "thinking" or processing the query

Reducing complicated, confusing processes down to a natural conversation is potentially a huge business opportunity for anyone willing to jump headfirst and create a great user experience. Chatbots are only as smart as the words you feed them. If a bot is too rudimentary, people will lose trust in the company and will feel ignored and unappreciated. UX problems appear when the user deviates from the designed linear flow.

Those familiar with stock markets surely know how traders communicate with each other via chatrooms in order to keep up with the trends and get actionable insights from peers. Most of these platforms, especially those offering free access, are a cluster of activity that needs to be moderated to ensure the interactions are civil and legal.  Why do it manually through  professional moderators when you can use an automated AI system?

People who use financial databases are aware of the hardships of ensuring information is structured and legible. Don’t worry! Knowledge graphs are here to help.

Thousands of financial news headlines appear every day on your phone screen. Do you have time to read them all? We dare to say you probably don´t. What if you could ask your news provider to inform you on your interests? Now that’s possible thanks to our AI technology for chat-based financial news based on NLP.