Why chatbots don't understand Spanish?

[fa icon="calendar'] Jul 19, 2018 6:10:33 PM / by Bitext

[fa icon="comment"] 0 Comments

Up to 60 million people speak Spanish today in the USA. However, large companies like Bank of America or Amtrak are struggling to have a Spanish-speaking customer support bot to multiply their sales opportunities. Is it that difficult to make AI understand Spanish?

Read More [fa icon="long-arrow-right"]

Key metrics for a better chatbot performance

[fa icon="calendar'] Jul 17, 2018 5:57:43 PM / by Bitext

[fa icon="comment"] 0 Comments

Any improvement you want to make to your chatbot must be based on real facts to achieve more favorable results; there is no time to shoot in the dark. This is where metrics have an important role to play. Telling you what needs to be modified to assure a better customer experience and increase your revenue rates. What gets measured, gets managed.

Read More [fa icon="long-arrow-right"]

Language identification: a necessary step for multilingual bots

[fa icon="calendar'] Jul 12, 2018 11:15:30 AM / by Bitext

[fa icon="comment"] 0 Comments

Big companies don’t think it twice: the wider their audience, the higher their profits. In this context, when they want to carve out a market niche worldwide, English is not enough. What is missing here, as far as businesses are concerned, is serious attention to multilingual needs in customer support. Multilingual chatbot is a gold opportunity to reach them all.

Read More [fa icon="long-arrow-right"]

NLP pipeline: a necessary mediator between bot and customers

[fa icon="calendar'] Jul 6, 2018 4:59:59 PM / by Bitext

[fa icon="comment"] 0 Comments

Many consulting companies are currently delivering chatbots that understand and reply to humans in a more natural way. Nevertheless, there is still scope for improvement and challenges to overcome. Chatbots must know how to deal with complex queries not to scare customers away. Therefore, those able to achieve this goal will turn into cash cows for their consulting firms.

Read More [fa icon="long-arrow-right"]

Artificial training data: how to speed up your bot training

[fa icon="calendar'] Jul 3, 2018 2:14:19 PM / by Bitext posted in Artificial Intelligence, Chatbots

[fa icon="comment"] 0 Comments

Bots built upon machine learning need long training processes to have the ability to hold a meaningful conversation with real people. Training data becomes, therefore, a diamond in the rough; all companies need such input for their bots. Until now, this data was generated in a slow manual way. However, speeding up your bot training can now come true with artificially generated data.

Read More [fa icon="long-arrow-right"]

Subscribe to Email Updates