Chatbots are the new black, but for a trend to succeed it needs to work efficiently, and until now, 70% of the bots available in Facebook Messenger fail to understand user requests. Based on this rate, it is not surprising that many companies decide not to trust them to be the image of their businesses to customers.
When the movie “Her” was released, the plot seemed totally unrealistic but since then and due to the evolution in the field of AI, Chatbots and Virtual Assistants, a human-like AI is not such a far-fetched idea anymore. We can actually imagine it happening in a few years.
Have you found any conversational bot in Facebook Messenger lately? While many companies are putting efforts in developing bots to communicate with their clients they seem to have forgotten that UX is the real key to gain people's loyalty.
Everything looks promising in the world of bots: big players are pushing platforms to build them (Google, Amazon, Facebook, Microsoft, IBM, Apple), large retail companies are adopting them (Starbucks, Domino’s, British Airways), press is excited about movies becoming a reality; and we users are eager to use. However, one dark hole remains in this scenario. The bot development process.
Whenever we search for something on the internet, something along the lines of lemmatizing words, for example, you’d probably get better search results if you include also different inflectional forms (lemmatize, lemmatizers, lemmatized, word, etc.). Well, that’s where lemmatization comes in.