When I enter a bookshop and ask for something light, I normally assume that I will get a book and it will be some light reading, not something in bright colors or below 500-gram weight. What’s more, there is no elevated risk that I will be misunderstood. I go out of the shop with the book I wanted, and the whole experience leaves me satisfied.
If you have been following our blog, you probably have noticed that this year we have been publishing a lot about chatbots. Indeed, most of the companies in the AI sector have done the same and it is not a coincidence. As messaging apps usage grows, chatbot adoption increases. Every company wants to offer their clients more value and new channels of personalized communication.