Ana Moreno


Recent Posts

Replace your FAQ-Section with a Conversational Bot

[fa icon="calendar'] Oct 18, 2018 6:00:00 PM / by Ana Moreno posted in Chatbots

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Let’s be honest: have you ever checked the FAQs of a website when you needed assistance regarding a product? Of course, not. They seem too boring for busy people these days. Many forward-looking companies are now making use of chatbots, fed with content from their websites, to automate their customer support channels so that all usual requests can be easily solved. Why not use the content included in your existing FAQs for the same purpose?

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3 Ways to Enhance the Customer Journey Through AI

[fa icon="calendar'] Oct 7, 2018 8:00:00 PM / by Ana Moreno

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Tired of high churn rates and low revenues? Surely, it's a result of a bad customer experience. These customer impressions about your brand are of great value and can be gathered together for a further throughout review. Believe it or not, these insights will incredibly help enhance all the steps of your customers’ journey resulting in better incomes. 

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Highlights of FIN/SUM: The Future of Banking is Digital

[fa icon="calendar'] Oct 4, 2018 6:12:22 PM / by Ana Moreno

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Surely you can still remember those Monday queues at your neighborhood bank office crowded by old ladies with their bank books. Those are things of the past. Now you can view all your transactions on site and at the blink of an eye by checking a banking app on your smartphone. New generations want financial institutions to make banking less boring and better accessible. Have brick-and-mortar banks their days numbered?

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Banking Automation: NLP for the Finance Industry

[fa icon="calendar'] Sep 26, 2018 10:20:28 AM / by Ana Moreno

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It’s nothing new that the next big industrial revolution will be technological and largely left in the hands of robots driven by Artificial Intelligence, mainly NLP and ML. This hi-tech is here to help us do things better increasing, at the same time, business productivity. Therefore, it’s about time for the banking to join in it too.

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Google Home in Spanish: An Incomplete Understanding

[fa icon="calendar'] Aug 21, 2018 4:41:07 PM / by Ana Moreno posted in Machine Learning, Natural Language, Bitext, Artificial Intelligence

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Google’s smart speaker, Google Home, has recently learned a new language. Launched at the end of June this year, Google Home is now speaking Spanish. As real as life itself, Spanish speakers can now listen to all summer hits without lifting a finger, or even look for restaurants nearby by indirectly saying, ‘Ok Google, tengo hambre’. This language update may serve to gain ground in the market of artificial intelligence-powered devices since Spanish is the second most widely spoken language in the world. Notwithstanding, Google Home's Spanish skills leave much to be desired. Bitext team has been testing it and, as a matter of fact, there is still room for improvement.

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