Bots have become an essential part of most business' customer service, ensuring their user’s satisfaction. Especially during these trying times, bots have become the stars of the show when it comes to handling impatient and worried customers. Our instant bots are an effective, accurate and quick solution as they come “pre-packaged" with 20 to 40 of the most frequent intents for each vertical.
Your customers are unique and so should be the service they receive. Usually, companies believe this must be done by a trained team of customer service representatives. The truth is that customers do not like waiting and most of them do not even like talking on the phone anymore. Why go through all this trouble when you can have one assistant that does all of this for you while helping multiple customers at the same time? Those same questions can be answered by our custom bots quickly and accurately!
One of the flaws of usual training data generation is that, when you ask somebody to manually create training data for you, they will make an effort to write these sentences correctly, following the spelling and punctuation norms of your language. Even if some errors appear, they will be minimal, because they are trying to do things right —this is, to provide “orthographically right” sentences.
All Machine Learning (ML) engines that work with text can benefit from a solid linguistic background. If they are working in a multilingual environment, the need of a good lexicon (with forms, lemmas and attributes) is overwhelming. Even so, basic features such as Word Embeddings hugely improve when enriched with linguistic knowledge, and if this is not usually applied, is because of a lack of linguists working for ML companies.
A chatbot offers significant advantages: it allows your customer support to be omnichannel —i.e. customers will be able to approach you via written chat, voice chat, email, phone, etc.—; it will save you the costs of hiring many additional employees, while sparing you the need of training agents every time your product changes; your customers’ satisfaction will increase; finally, you will get more and more sales (because well-taken-care-of visitors tend to become loyal and regular customers).