Talking, expressing ourselves through words, using speech to exchange information is something that comes natural to humans. Then why don’t we just talk with goods and service providers on the internet, instead of using all kinds of user interfaces, buttons and drop-down lists? Could be, that our technology, in general, is just not up to the task yet?
When I enter a bookshop and ask for something light, I normally assume that I will get a book and it will be some light reading, not something in bright colors or below 500-gram weight. What’s more, there is no elevated risk that I will be misunderstood. I go out of the shop with the book I wanted, and the whole experience leaves me satisfied.
You must have heard a lot about chatbots already. Maybe you read this article in Forbes or this one in Business Insider, or you have realized chatbots became a hot topic after attending a business conference. Whatever the reason, you know a chatbot is a must in today's dynamic business environment. Let´s imagine you have decided to create one adapted to your needs, using the Microsoft Bot Framework, one of the most popular software development kits. You want your bot to be a chatbot, and therefore you use LUIS, Language Understanding Intelligent Service, so that your bot can make sense of what people say.