From the eCommerce problem to the chatbot solution: Part II

A chatbot offers significant advantages: it allows your customer support to be omnichannel —i.e. customers will be able to approach you via written chat, voice chat, email, phone, etc.—; it will save you the costs of hiring many additional employees, while sparing you the need of training agents every time your product changes; your customers’ satisfaction will increase; finally, you will get more and more sales (because well-taken-care-of visitors tend to become loyal and regular customers).

Bitext will help you in this process. We will build the bot you need, end to end, specifically tailored to your needs. We will monitor and maintain it, looking for what the customers are asking for at any time, checking whether they are satisfied or not, and modifying the bot —by retraining it— to reach this goal. We will provide you with a multilingual version of your bot, so that you can offer your product or service to customers from all over the world.

Additionally, when you want your bot to sell new things or to offer new services, we will take care of that as well, so you won’t have to worry in the slightest. In other words, the global life cycle of your bot will be our responsibility. Last but not least, we’ll do all this quickly: we’ll start from a prebuilt chatbot in 1 day, and will customize it to fit your needs in a maximum of 3 weeks.

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This way, your savings and your profits will start from the very first day, and since then, they will only grow, together with your customers’ satisfaction. No client will go unanswered: either the chatbot will take care of their issue or, if their query is too difficult or specific, your team will be able to answer it —they will have plenty of time for that, since most of the queries will already be taken care of automatically for them! All queries will receive an instant answer, increasing the customer retention. Summing up, you will get the benefits of an expensive Contact Center, but with just the cost of a quick and cheap chatbot. Isn’t that great?!

If you want to know how, send us a message!

 

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