Interested in chatbots and what the future holds for them? The Chatbot Summit is about to start in Berlin and, this year, it will be full of interesting news and announcements. If you cannot attend, Bitext will help you stay tuned. As Gold sponsors of the event, we will keep you posted on the latest developments in the Industry.
Let’s be honest: have you ever checked the FAQs of a website when you needed assistance regarding a product? Of course, not. They seem too boring for busy people these days. Many forward-looking companies are now making use of chatbots, fed with content from their websites, to automate their customer support channels so that all usual requests can be easily solved. Why not use the content included in your existing FAQs for the same purpose?
Tired of high churn rates and low revenues? Surely, it's a result of a bad customer experience. These customer impressions about your brand are of great value and can be gathered together for a further throughout review. Believe it or not, these insights will incredibly help enhance all the steps of your customers’ journey resulting in better incomes.
Surely you can still remember those Monday queues at your neighborhood bank office crowded by old ladies with their bank books. Those are things of the past. Now you can view all your transactions on site and at the blink of an eye by checking a banking app on your smartphone. New generations want financial institutions to make banking less boring and better accessible. Have brick-and-mortar banks their days numbered?
It’s nothing new that the next big industrial revolution will be technological and largely left in the hands of robots driven by Artificial Intelligence, mainly NLP and ML. This hi-tech is here to help us do things better increasing, at the same time, business productivity. Therefore, it’s about time for the banking to join in it too.