Google’s smart speaker, Google Home, has recently learned a new language. Launched at the end of June this year, Google Home is now speaking Spanish. As real as life itself, Spanish speakers can now listen to all summer hits without lifting a finger, or even look for restaurants nearby by indirectly saying, ‘Ok Google, tengo hambre’. This language update may serve to gain ground in the market of artificial intelligence-powered devices since Spanish is the second most widely spoken language in the world. Notwithstanding, Google Home's Spanish skills leave much to be desired. Bitext team has been testing it and, as a matter of fact, there is still room for improvement.
Almost three years after Apple launched its well-known voice assistant Siri for the Arabic language, there is still room for further improvement. Siri can currently understand more than 20 languages and dialects; but, when it comes to Arabic, its abilities are not good enough to fully understand what users need. Several utterance errors together with poor understanding skills are quite frustrating for Arabic speakers. What’s going wrong here?
Lex, the bot building platform in which Amazon has invested a great deal of money, can be drastically improved. Lex’s understanding accuracy has the potential to go from 40% to over 90% thanks to the artificial training data automatically generated by Bitext. Building a well performing bot with Lex is now possible!
Customers are using channels such as Facebook Messenger as the place where to complain when their online order is delivered late. Therefore, companies have started to trust in chatbots for handling these issues. Can you see the potential of applying sentiment analysis to chatbot conversations?