Main bot integrators for Customer Support

[fa icon="calendar'] Jun 26, 2018 4:49:00 PM / by Bitext posted in Chatbots

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 A need for chatbots is spreading at full speed in the business world. These days, firms are generally counting on consulting companies for the integration of bots in their websites. It ends up in a challenge for integrators to choose vendors to give high quality conversational bot that suits their customers.

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How to fix your bot poor language to skyrocket your sales

[fa icon="calendar'] Jun 21, 2018 5:34:56 PM / by Bitext posted in Chatbots

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Companies who have been running a bot for a while will realize that the main reason a bot doesn’t get what users mean is their use of spelling. They usually make typos and also mix languages. To be honest, users don’t make it easy to be understood. This is the one of the biggest challenges a bot developer must face.

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Customer Support Chatbots: benefits of automation

[fa icon="calendar'] Jun 14, 2018 4:00:00 PM / by Bitext posted in Chatbots

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It’s 10 p.m. on Saturday. I am having trouble renewing my car insurance online and I need customer support right now. Is anybody there? Are you losing me as a customer? 

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Get business insights from customer reviews automatically

[fa icon="calendar'] Jun 7, 2018 5:46:13 PM / by Bitext posted in Sentiment Analysis

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Your hotel deals with thousands of reviews from TripAdvisor, Yelp and your own satisfaction surveys. Nevertheless, nobody can process all this information and get accurate insights of what is going on. That's why, companies start relying on machines to do this task automatically by using sentiment analysis tools.

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Improving Rasa's results by 30% with artificial training data: Part II

[fa icon="calendar'] Jun 5, 2018 5:23:25 PM / by Bitext posted in NLU, RASA

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Increasing bot accuracy has never been so easy. How? Generating artificial training data, not manually, but using auto-generated query variations. We have benchmarked Rasa and other platforms, and their accuracy comes up to a 93% thanks to Bitext artificial training data tech.

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