A client came to us because their bot couldn’t understand customer requests like: “I’ve been a client for five years and my daughter wanted that present so badly; but I haven’t received it yet!". It was impossible for their bot to understand such a combination of knowledge items. That’s how we started implementing query segmentation.
Last week, Bitext was included in the selective list of "Cool Vendors in AI Core Technologies” by Gartner, Inc. We have been recognized for our NLP Middleware technology for conversational bots and virtual assistants.
We can't deny it: our API platform, the longest-standing product we have been offering, is our favorite. Up until now it was fairly good and defintely had the job done, but we knew we could achieve even greater results. So these past few months we have been working intensively on renovation at all levels, and now we are truly excited to present to you a new version!