The most significant aspect of a virtual agent is how fast it is able to learn. With a human in the conversational loop, training AI goes much faster: your bot learns and changes, keeping knowledge up to date.
Users speak the way they choose, not as you wish. Developers are building tens of bots and almost all of them bump into the same problem: they are not properly working. Most of the bots don’t understand users and the problem lies in their training. That’s the simple truth every bot developer must face sooner or later. The question is: are they facing it the right way?
This is one of the top 5 hot trends that we learnt during the Chatbot Summit in Berlin. Believe it or not, websites have their days numbered. Chatbots are now considered to be ‘the Death of the Website’. In the mid 90’s, experts already dreamed of a world where brick-and-mortar stores would give way to e-commerce businesses. At that time, nobody would imagine that websites would be also killed by AI-powered conversational interfaces.
Interested in chatbots and what the future holds for them? The Chatbot Summit is about to start in Berlin and, this year, it will be full of interesting news and announcements. If you cannot attend, Bitext will help you stay tuned. As Gold sponsors of the event, we will keep you posted on the latest developments in the Industry.
Let’s be honest: have you ever checked the FAQs of a website when you needed assistance regarding a product? Of course, not. They seem too boring for busy people these days. Many forward-looking companies are now making use of chatbots, fed with content from their websites, to automate their customer support channels so that all usual requests can be easily solved. Why not use the content included in your existing FAQs for the same purpose?