Chatbots and Customer Service: Why Do Chatbots Fail?

[fa icon="calendar'] May 30, 2019 6:25:00 PM / by Bitext posted in API, Machine Learning, NLP, Semantic Analysis, Sentiment Analysis, Big Data, Bitext, Deep Linguistic Analysis, Natural Language, Text Analytics, Text Categorization, Artificial Intelligence, Deep Learning, Chatbots, Phrase Extraction, NLU, POS tagging, AI, Entity extraction, NLP for Core

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Although chatbots have become quite popular in recent years, there is still room for improvement. A well-trained chatbot must correctly react to any query sent by a user creating a successful human-like conversation. Is that happening? We don’t think so.


Round-the-clock service, cost reduction and delivering a better customer experience are, among others, the main benefits of chatbots for customer service automation. If you are thinking of setting up a conversational agent to take care of your customers, it’s all-important for you to know not only the bright side, but also the dark one. You just can't spin up a basic chatbot and expect it to work well.

 

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Natural Language Processing (NLP) vs. Machine Learning

[fa icon="calendar'] May 20, 2019 5:06:17 PM / by Bitext posted in API, Machine Learning, NLP, Semantic Analysis, Sentiment Analysis, Big Data, Bitext, Deep Linguistic Analysis, Natural Language, Text Analytics, Text Categorization, Artificial Intelligence, Deep Learning, Chatbots, Phrase Extraction, NLU, POS tagging, AI, Entity extraction, NLP for Core, NLP for CX

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Two concepts, one mission: to make machines understand humans. Natural Language Processing (NLP) and Machine Learning (ML) are all the rage right now, but people tend to mix them up. In this post, there will be a distinction between these two different but complementary terms in the field of Artificial Intelligence.

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Bitext Meets with Large Corporates in Hamburg

[fa icon="calendar'] May 3, 2019 6:35:00 PM / by Bitext posted in Sentiment Analysis, Bitext, Deep Linguistic Analysis, Artificial Intelligence, Deep Learning, Chatbots, AI, NLP for Core, NLP for Chatbots, Finance, Banking

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On 24 and 25 April 2019, at the old Customs House in Hamburg, Bitext was one of 54 companies backed by the European Innovation Council (EIC) pilot that had the opportunity to pitch and present their business cases and to engage in one-on-one business meetings with representatives from some of the leading Corporates in Europe. The multi-corporate event was promoted by the EIC pilot together with comdirect.

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What is Sentiment Analysis and How Does it Work?

[fa icon="calendar'] Apr 5, 2019 12:52:06 PM / by Bitext posted in API, Machine Learning, NLP, Sentiment Analysis, Big Data, Bitext, Natural Language, Text Analytics, Text Categorization, Chatbots, NLU, NLP for CX

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Sentiment Analysis is a procedure used to determine if a chunk of text is positive, negative or neutral. In text analytics, natural language processing (NLP) and machine learning (ML) techniques are combined to assign sentiment scores to the topics, categories or entities within a phrase.

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Bitext Launches a Conversational Chatbot to Help Users Out

[fa icon="calendar'] Feb 12, 2019 4:48:01 PM / by Bitext posted in API, Big Data, Artificial Intelligence, Deep Learning, Chatbots, NLG, NLP for Chatbots

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The Bitext API Platform is the most comprehensive NLP platform able to enhance your Artificial Intelligence and Machine Learning services. Recently, the Bitext team introduced a chatbot to make it even easier for you to benefit from this API.

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