Do you know Amazon Connect? It’s a new platform created by Amazon —and built on AWS— that allows you to have your own Contact Center in the cloud, without having to get all the infrastructure that usual contact centers need. The philosophy is “Contact Center as a Service”, and Amazon is not the only one to implement it, but it’s actually one of the most interesting ones.

A few days ago we talked about how chatbots didn’t prove to be the revolution many of us expected. As we saw, one of the problems was related to expectations: chatbots were expected to be a magic wand that would solve everything. Yet, this doesn’t mean chatbots are not extremely useful when applied in the right environments and with the right goals in mind. We’ll present some cases of useful chatbots in the next weeks.

The company CB Insights has recently published a document named “Lessons From The Failed Chatbot Revolution”. This ominous title reveals a hard truth: chatbots have not been the revolution we expected.

A few days ago, Amazon Web Services organized AWS re:Invent, one of the world biggest IT events, focusing on everything Amazon has to offer. Among the great amount of novelties that were announced, some of them were very interesting for us. 

Is this the era of Fake News? We could say that fake news are one of the most prominent (and dangerous) phenomena on social media. Since they are spreading to traditional media as well, having a reliable way of identifying fake news is more relevant than ever.

All companies that have a large number of clients want to be “customer-centric”, always placing the customer as the center of their strategies. This translates into taking good care of them, promptly and 24/7, without increasing costs, if possible.