All Machine Learning (ML) engines that work with text can benefit from a solid linguistic background. If they are working in a multilingual environment, the need of a good lexicon (with forms, lemmas and attributes) is overwhelming. Even so, basic features such as Word Embeddings hugely improve when enriched with linguistic knowledge, and if this is not usually applied, is because of a lack of linguists working for ML companies.
A chatbot offers significant advantages: it allows your customer support to be omnichannel —i.e. customers will be able to approach you via written chat, voice chat, email, phone, etc.—; it will save you the costs of hiring many additional employees, while sparing you the need of training agents every time your product changes; your customers’ satisfaction will increase; finally, you will get more and more sales (because well-taken-care-of visitors tend to become loyal and regular customers).
Let’s repeat: more and more people (customers, or prospective customers) prefer eCommerce these days. They have learnt the comfort of buying from their home, without having to take their car or the public transport to personally go and buy at each store. As always, each option has its advantages and disadvantages, but eCommerce has become a common trend now.
These days we are talking about our partnership with Amazon Connect. But how can you benefit of it? We want to explain it now. Using our new AWS services for Amazon Connect is very simple.
A few days ago we announced our partnership with Amazon Connect. Today we'd like to give you more details about it. As a result of this partnership, Bitext is now offering the following three services: Instant LexBot, LexBot Booster and Custom LexBot. Let’s find out more details about them.
Today, we're proud to announce that we have partnered with Amazon to bring the power of our Multilingual NLU engines (powered with our Synthetic Training Data) to Amazon Connect. As a first step, we’ve set up two new services -Instant LexBot and LexBot Booster- available on the AWS Marketplace, with our Custom LexBot projects service also available on demand.