Our NLP API platform is the most comprehensive and accurate (more than 90% accuracy) in the text analysis market. You can find a wide variety of multilingual NLP tools and solutions that will help you create the best customer experience for your business. Watch our new video now and sign up!
According to Gartner, the Customer Engagement Center (CEC) is one of the fastest-growing application software markets. Have you already jumped on the bandwagon of contact center chatbots, but didn’t get the expected results yet? Most consumers switch to a competitor after one bad customer experience. Can automation actually improve service? Stop wasting time and start making your chatbot work!
Did you hear that many people were banned at Twitter just by typing in Cyrillic? The reason was that thousands of Russian bots sent plenty of tweets in the two days preceding the EU referendum. It’s true that Russian language uses letters from the Cyrillic script, but the same is true for more than 20 languages around the world!
In an era of globalization, being multilingual is essential for business. Either for your e-commerce bot to understand international customers, or for your feedback management platform to get insights from every user, English is not enough.
When we are running a search, we want to find relevant results not only for the exact expression we typed on the search bar, but also for the other possible forms of the words we used. For example, it’s very likely we will want to see results containing the form “skirt” if we have typed “skirts” in the search bar.