Data scarcity is one of the major bottlenecks for Artificial Intelligence (AI) to reach production levels. The reason is simple: data, or the lack of it, is the number one reason why AI/Natural Language Understanding (NLU) projects fail. So the AI community is working extremely hard to come up with a solution.
One of the most significant aspects of a virtual agent is how fast it can learn. With a human in the conversational loop, training AI goes much faster: your bot learns and changes, keeping knowledge up to date. Plus, users never get the “Sorry, I did not understand your request” response, your brand will be able to solve the problem right away.