Bots that save you money

[fa icon="calendar'] Dec 20, 2019 1:00:00 PM / by Bitext posted in Machine Learning, NLP, Big Data, Bitext, Deep Linguistic Analysis, Natural Language, Text Analytics, Artificial Intelligence, Deep Learning, Chatbots, NLU, AI, Multilanguage, NLP for Chatbots, "Multilingual synthetic data"

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A few days ago we talked about how chatbots didn’t prove to be the revolution many of us expected. As we saw, one of the problems was related to expectations: chatbots were expected to be a magic wand that would solve everything. Yet, this doesn’t mean chatbots are not extremely useful when applied in the right environments and with the right goals in mind. We’ll present some cases of useful chatbots in the next weeks.

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Has the bot revolution failed?

[fa icon="calendar'] Dec 17, 2019 6:04:16 PM / by Bitext posted in Machine Learning, NLP, Big Data, Bitext, Deep Linguistic Analysis, Natural Language, Text Analytics, Artificial Intelligence, Deep Learning, POS tagging, AI, Multilanguage, NLP for Core, NLP for Chatbots, "Multilingual synthetic data"

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The company CB Insights has recently published a document named “Lessons From The Failed Chatbot Revolution”. This ominous title reveals a hard truth: chatbots have not been the revolution we expected.

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Amazon re:Invent: the Age of Data

[fa icon="calendar'] Dec 12, 2019 7:00:00 PM / by Bitext posted in Machine Learning, NLP, Sentiment Analysis, Big Data, Bitext, Deep Linguistic Analysis, Natural Language, Text Analytics, Artificial Intelligence, Deep Learning, NLG, POS tagging, AI, Multilanguage, NLP for Core, NLP for Chatbots, "Multilingual synthetic data"

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A few days ago, Amazon Web Services organized AWS re:Invent, one of the world biggest IT events, focusing on everything Amazon has to offer. Among the great amount of novelties that were announced, some of them were very interesting for us. 

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Four steps to build a great chatbot

[fa icon="calendar'] Dec 4, 2019 6:15:00 PM / by Bitext posted in Machine Learning, NLP, Big Data, Bitext, Deep Linguistic Analysis, Natural Language, Text Analytics, Artificial Intelligence, Deep Learning, Chatbots, NLU, POS tagging, AI, Multilanguage, NLP for Core, NLP for Chatbots, "Multilingual synthetic data"

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All companies that have a large number of clients want to be “customer-centric”, always placing the customer as the center of their strategies. This translates into taking good care of them, promptly and 24/7, without increasing costs, if possible.

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What is Transfer Learning

[fa icon="calendar'] Nov 28, 2019 6:14:55 PM / by Bitext posted in Machine Learning, NLP, Big Data, Bitext, Deep Linguistic Analysis, Natural Language, Text Analytics, Artificial Intelligence, Deep Learning, Chatbots, NLU, POS tagging, AI, Multilanguage, NLP for Core, NLP for Chatbots, "Multilingual synthetic data"

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Data scarcity is one of the major bottlenecks that AI practitioners have to deal with when training production-level models. Obtaining additional data typically involves costly manual annotation processes which, as we described in a previous post are fraught with problems.

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From Live Chats to Chat Bots

[fa icon="calendar'] Nov 26, 2019 5:45:00 PM / by Bitext posted in Machine Learning, NLP, Big Data, Bitext, Deep Linguistic Analysis, Natural Language, Text Analytics, Artificial Intelligence, Deep Learning, Chatbots, NLU, POS tagging, AI, Multilanguage, NLP for Core, NLP for Chatbots, "Multilingual synthetic data"

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Live Chats are one of the most useful features an online store can offer to its customers. The idea is simple: the store’s website shows a small window in which the user can interact (chat) directly with a representative of the company. Fast, transparent and easy for the customer. 29% of today’s contact centers offer Live Chat technology to the customers they serve, and it’s expected to grow to 64% in a couple of years.

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