Chatbots in Call Centers: Make Them Work

[fa icon="calendar'] Jun 12, 2019 5:00:00 PM / by Bitext posted in API, Machine Learning, NLP, Big Data, Bitext, Natural Language, Artificial Intelligence, Deep Learning, Chatbots, Phrase Extraction, NLG, TechCrunch, NLU, AI, Multilanguage, NLP for Core, NLP for Chatbots

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According to Gartner, the Customer Engagement Center (CEC) is one of the fastest-growing application software markets. Have you already jumped on the bandwagon of contact center chatbots, but didn’t get the expected results yet? Most consumers switch to a competitor after one bad customer experience. Can automation actually improve service?  Stop wasting time and start making your chatbot work!

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Bitext Launches a Conversational Chatbot to Help Users Out

[fa icon="calendar'] Feb 12, 2019 4:48:01 PM / by Bitext posted in API, Big Data, Artificial Intelligence, Deep Learning, Chatbots, NLG, NLP for Chatbots

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The Bitext API Platform is the most comprehensive NLP platform able to enhance your Artificial Intelligence and Machine Learning services. Recently, the Bitext team introduced a chatbot to make it even easier for you to benefit from this API.

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Training AI Faster with a Human in the Loop

[fa icon="calendar'] Nov 29, 2018 5:01:48 PM / by Bitext posted in Machine Learning, Bitext, Artificial Intelligence, Chatbots, NLG, NLP for Chatbots

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The most significant aspect of a virtual agent is how fast it is able to learn. With a human in the conversational loop, training AI goes much faster: your bot learns and changes, keeping knowledge up to date.

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How to Make Your Bot Conversational in Three Steps

[fa icon="calendar'] Nov 6, 2018 6:00:00 PM / by Bitext posted in Sentiment Analysis, Chatbots, NLG, NLU, NLP for Chatbots, NLP for CX

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Users speak the way they choose, not as you wish. Developers are building tens of bots and almost all of them bump into the same problem: they are not properly working. Most of the bots don’t understand users and the problem lies in their training. That’s the simple truth every bot developer must face sooner or later. The question is: are they facing it the right way?

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The Power of Owning your Training Data

[fa icon="calendar'] Oct 31, 2018 5:01:00 PM / by Bitext posted in NLG, NLP for Core

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Several months is what it takes before you have a well-trained bot ready to go. First, you must generate a dataset in a bot building platform with a specific format. Then, you should test it to see if it works. Not working properly? Go back to the beginning and start over. Quite hard, right? Ok, now try with another platform and do it from scratch once again. Results? Cranky developers and a bad bot. Don’t you think is about time to say hello to your own platform-independent artificial training data?

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Improving Rasa's results with artificial training data. Part I

[fa icon="calendar'] May 16, 2018 6:26:03 PM / by Bitext posted in Chatbots, NLG, RASA

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The well-known Rasa chatbot-building platform is gaining weight day after day. But, in all platforms, chatbots are as good as their training material.

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