According to Gartner, the Customer Engagement Center (CEC) is one of the fastest-growing application software markets. Have you already jumped on the bandwagon of contact center chatbots, but didn’t get the expected results yet? Most consumers switch to a competitor after one bad customer experience. Can automation actually improve service? Stop wasting time and start making your chatbot work!
The Bitext API Platform is the most comprehensive NLP platform able to enhance your Artificial Intelligence and Machine Learning services. Recently, the Bitext team introduced a chatbot to make it even easier for you to benefit from this API.
The most significant aspect of a virtual agent is how fast it is able to learn. With a human in the conversational loop, training AI goes much faster: your bot learns and changes, keeping knowledge up to date.
Users speak the way they choose, not as you wish. Developers are building tens of bots and almost all of them bump into the same problem: they are not properly working. Most of the bots don’t understand users and the problem lies in their training. That’s the simple truth every bot developer must face sooner or later. The question is: are they facing it the right way?
The well-known Rasa chatbot-building platform is gaining weight day after day. But, in all platforms, chatbots are as good as their training material.