Business Intelligence in Text Format: Are You Acting Smart?

[fa icon="calendar'] Jan 30, 2019 3:11:00 PM / by Ana Moreno posted in Semantic Analysis, Sentiment Analysis, Text Analytics, NLP for Core, NLP for CX

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While a picture may be worth a thousand words – a thousand words may be worth thousands of dollars. Never thought how valuable all your company unstructured data would be? This heterogeneous knowledge can turn out to be quite useful for companies, however, there is still much to be learned. 

 

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How To Avoid Misunderstandings with an Effective Anonymization Tool

[fa icon="calendar'] Jan 11, 2019 4:52:13 PM / by Ana Moreno posted in GDPR, Entity extraction, Anonymization, NLP for CX

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Has your name or surname ever been mocked? In many languages, people are really embarrassed to have unusual names that make other people laugh. Some names and surnames are treated even as insulting or offensive in some cases. 

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How to Make Your Bot Conversational in Three Steps

[fa icon="calendar'] Nov 6, 2018 6:00:00 PM / by Ana Moreno posted in Sentiment Analysis, Chatbots, NLG, NLU, NLP for Chatbots, NLP for CX

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Users speak the way they choose, not as you wish. Developers are building tens of bots and almost all of them bump into the same problem: they are not properly working. Most of the bots don’t understand users and the problem lies in their training. That’s the simple truth every bot developer must face sooner or later. The question is: are they facing it the right way?

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3 Ways to Enhance the Customer Journey Through AI

[fa icon="calendar'] Oct 7, 2018 8:00:00 PM / by Ana Moreno posted in Chatbots, NLP for Core, NLP for Chatbots, NLP for CX

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Tired of high churn rates and low revenues? Surely, it's a result of a bad customer experience. These customer impressions about your brand are of great value and can be gathered together for a further throughout review. Believe it or not, these insights will incredibly help enhance all the steps of your customers’ journey resulting in better incomes. 

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Highlights of FIN/SUM: The Future of Banking is Digital

[fa icon="calendar'] Oct 4, 2018 6:12:22 PM / by Ana Moreno posted in NLP for Core, NLP for Chatbots, NLP for CX

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Surely you can still remember those Monday queues at your neighborhood bank office crowded by old ladies with their bank books. Those are things of the past. Now you can view all your transactions on site and at the blink of an eye by checking a banking app on your smartphone. New generations want financial institutions to make banking less boring and better accessible. Have brick-and-mortar banks their days numbered?

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