What is Sentiment Analysis and How Does it Work?

[fa icon="calendar'] Apr 5, 2019 12:52:06 PM / by Bitext posted in API, Machine Learning, NLP, Sentiment Analysis, Big Data, Bitext, Natural Language, Text Analytics, Text Categorization, Chatbots, NLU, NLP for CX

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Sentiment Analysis is a procedure used to determine if a chunk of text is positive, negative or neutral. In text analytics, natural language processing (NLP) and machine learning (ML) techniques are combined to assign sentiment scores to the topics, categories or entities within a phrase.

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Business Intelligence in Text Format: Are You Acting Smart?

[fa icon="calendar'] Jan 30, 2019 3:11:00 PM / by Ana Moreno posted in Semantic Analysis, Sentiment Analysis, Text Analytics, NLP for Core, NLP for CX

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While a picture may be worth a thousand words – a thousand words may be worth thousands of dollars. Never thought how valuable all your company unstructured data would be? This heterogeneous knowledge can turn out to be quite useful for companies, however, there is still much to be learned. 

 

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How To Avoid Misunderstandings with an Effective Anonymization Tool

[fa icon="calendar'] Jan 11, 2019 4:52:13 PM / by Ana Moreno posted in GDPR, Entity extraction, Anonymization, NLP for CX

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Has your name or surname ever been mocked? In many languages, people are really embarrassed to have unusual names that make other people laugh. Some names and surnames are treated even as insulting or offensive in some cases. 

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How to Make Your Bot Conversational in Three Steps

[fa icon="calendar'] Nov 6, 2018 6:00:00 PM / by Ana Moreno posted in Sentiment Analysis, Chatbots, NLG, NLU, NLP for Chatbots, NLP for CX

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Users speak the way they choose, not as you wish. Developers are building tens of bots and almost all of them bump into the same problem: they are not properly working. Most of the bots don’t understand users and the problem lies in their training. That’s the simple truth every bot developer must face sooner or later. The question is: are they facing it the right way?

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3 Ways to Enhance the Customer Journey Through AI

[fa icon="calendar'] Oct 7, 2018 8:00:00 PM / by Ana Moreno posted in Chatbots, NLP for Core, NLP for Chatbots, NLP for CX

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Tired of high churn rates and low revenues? Surely, it's a result of a bad customer experience. These customer impressions about your brand are of great value and can be gathered together for a further throughout review. Believe it or not, these insights will incredibly help enhance all the steps of your customers’ journey resulting in better incomes. 

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