Artificial Intelligence is nothing new, as a matter of fact, it has been swirling around for decades. There are plenty of AI technologies nowadays, as NLG or predictive analytics, offering new business opportunities that give rise to an innovative way of thinking for any forward-looking enterprise. Don’t be stuck in a rut and see what is cooking up in The AI Summit event this year.
Customers are using channels such as Facebook Messenger as the place where to complain when their online order is delivered late. Therefore, companies have started to trust in chatbots for handling these issues. Can you see the potential of applying sentiment analysis to chatbot conversations?
Your hotel deals with thousands of reviews from TripAdvisor, Yelp and your own satisfaction surveys. Nevertheless, nobody can process all this information and get accurate insights of what is going on. That's why, companies start relying on machines to do this task automatically by using sentiment analysis tools.
This is not another post about what to buy on Black Friday or which are the best deals.We already know how important this day is for retailers because the amount of money spent keeps growing every year, due particularly to the online shopping.