Users speak the way they choose, not as you wish. Developers are building tens of bots and almost all of them bump into the same problem: they are not properly working. Most of the bots don’t understand users and the problem lies in their training. That’s the simple truth every bot developer must face sooner or later. The question is: are they facing it the right way?

Tired of high churn rates and low revenues? Surely, it's a result of a bad customer experience. These customer impressions about your brand are of great value and can be gathered together for a further throughout review. Believe it or not, these insights will incredibly help enhance all the steps of your customers’ journey resulting in better incomes. 

Surely you can still remember those Monday queues at your neighborhood bank office crowded by old ladies with their bank books. Those are things of the past. Now you can view all your transactions on site and at the blink of an eye by checking a banking app on your smartphone. New generations want financial institutions to make banking less boring and better accessible. Have brick-and-mortar banks their days numbered?

Artificial Intelligence is nothing new, as a matter of fact, it has been swirling around for decades. There are plenty of AI technologies nowadays, as NLG or predictive analytics, offering new business opportunities that give rise to an innovative way of thinking for any forward-looking enterprise. Don’t be stuck in a rut and see what is cooking up in The AI Summit event this year.

Customers are using channels such as Facebook Messenger as the place where to complain when their online order is delivered late. Therefore, companies have started to trust in chatbots for handling these issues. Can you see the potential of applying sentiment analysis to chatbot conversations?