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Although chatbots have become quite popular in recent years, there is still room for improvement. A well-trained chatbot must correctly react to any query sent by a user creating a successful human-like conversation. Is that happening? We don’t think so.
Round-the-clock service, cost reduction and delivering a better customer experience are, among others, the main benefits of chatbots for customer service automation. If you are thinking of setting up a conversational agent to take care of your customers, it’s all-important for you to know not only the bright side, but also the dark one. You just can't spin up a basic chatbot and expect it to work well.
Two concepts, one mission: to make machines understand humans. Natural Language Processing (NLP) and Machine Learning (ML) are all the rage right now, but people tend to mix them up. In this post, there will be a distinction between these two different but complementary terms in the field of Artificial Intelligence.
A ‘word embeddings’ approach has been widely adopted for machine learning processes. While an extensive research has been carried out during these years to analyze all theoretical underpinnings of algorithms such as word2vec, GloVe or fastText, it is surprising that little has been done, in turn, to solve some of the more complex linguistic issues raised when getting down to business.
Machine learning algorithms require a great amount of numeric data to work properly. Real people, however, do not speak to bots using numbers, they communicate through the natural language. That’s the main reason why chatbot developers need to convert all these words into digits so that those virtual assistants can understand what users are saying. And here is where word embeddings come into play.