What do you evaluate in your chatbots? Some ideas

[fa icon="calendar'] May 31, 2021 10:00:00 AM / by Bitext posted in Machine Learning, NLP, Big Data, Bitext, Deep Linguistic Analysis, Natural Language, Text Analytics, Artificial Intelligence, Deep Learning, Chatbots, NLU, POS tagging, AI, Multilanguage, NLP for Core, NLP for Chatbots, "Multilingual synthetic data"

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In this blog we will discuss three ways of doing your chatbot evaluation by using:

  1. real world evaluation data
  2. synthetic data
  3. "in scope" or "out of scope" queries
You have a chatbot up and running, offering help to your customers. But how do you know whether the help you are providing is correct or not?  Chatbot evaluation can be complex, especially because it is affected by many factors. 
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Has the bot revolution failed?

[fa icon="calendar'] Dec 17, 2019 6:04:16 PM / by Bitext posted in Machine Learning, NLP, Big Data, Bitext, Deep Linguistic Analysis, Natural Language, Text Analytics, Artificial Intelligence, Deep Learning, POS tagging, AI, Multilanguage, NLP for Core, NLP for Chatbots, "Multilingual synthetic data"

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The company CB Insights has recently published a document named “Lessons From The Failed Chatbot Revolution”. This ominous title reveals a hard truth: chatbots have not been the revolution we expected.

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Amazon re:Invent: the Age of Data

[fa icon="calendar'] Dec 12, 2019 7:00:00 PM / by Bitext posted in Machine Learning, NLP, Sentiment Analysis, Big Data, Bitext, Deep Linguistic Analysis, Natural Language, Text Analytics, Artificial Intelligence, Deep Learning, NLG, POS tagging, AI, Multilanguage, NLP for Core, NLP for Chatbots, "Multilingual synthetic data"

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A few days ago, Amazon Web Services organized AWS re:Invent, one of the world biggest IT events, focusing on everything Amazon has to offer. Among the great amount of novelties that were announced, some of them were very interesting for us. 

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AI, Climate and Synthetic Data

[fa icon="calendar'] Dec 10, 2019 6:30:00 PM / by Bitext posted in Machine Learning, NLP, Big Data, Bitext, Deep Linguistic Analysis, Natural Language, Text Analytics, Artificial Intelligence, Deep Learning, POS tagging, AI, Multilanguage, NLP for Core, NLP for Chatbots

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These days the COP25 Climate Summit is being held in Madrid. Many subjects are being discussed on the matter of a possible climate crisis, and how to face it. Has Machine Learning (ML) and Natural Language Processing (NLP) something to say about it? Surprisingly, yes, it does!

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Could language be the key to detecting fake news?

[fa icon="calendar'] Dec 5, 2019 4:45:00 PM / by Bitext posted in Machine Learning, NLP, Big Data, Bitext, Deep Linguistic Analysis, Natural Language, Text Analytics, Artificial Intelligence, Deep Learning, POS tagging, AI, Multilanguage, NLP for Core, NLP for Chatbots

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Is this the era of Fake News? We could say that fake news are one of the most prominent (and dangerous) phenomena on social media. Since they are spreading to traditional media as well, having a reliable way of identifying fake news is more relevant than ever.

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Four steps to build a great chatbot

[fa icon="calendar'] Dec 4, 2019 6:15:00 PM / by Bitext posted in Machine Learning, NLP, Big Data, Bitext, Deep Linguistic Analysis, Natural Language, Text Analytics, Artificial Intelligence, Deep Learning, Chatbots, NLU, POS tagging, AI, Multilanguage, NLP for Core, NLP for Chatbots, "Multilingual synthetic data"

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All companies that have a large number of clients want to be “customer-centric”, always placing the customer as the center of their strategies. This translates into taking good care of them, promptly and 24/7, without increasing costs, if possible.

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