Segmentation: splitting queries for bot's better understanding of users

[fa icon="calendar'] May 31, 2018 7:00:00 PM / by Bitext posted in Segmentation, Bitext, NLP

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A client came to us because their bot couldn’t understand customer requests like: “I’ve been a client for five years and my daughter wanted that present so badly; but I haven’t received it yet!". It was impossible for their bot to understand such a combination of knowledge items. That’s how we started implementing query segmentation.

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