Business Intelligence in Text Format: Are You Acting Smart?

[fa icon="calendar'] Nov 13, 2018 5:11:00 PM / by Ana Moreno posted in Text Analytics, Sentiment Analysis, Semantic Analysis

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While a picture may be worth a thousand words – a thousand words may be worth thousands of dollars. Never thought how valuable all your company unstructured data would be? This heterogeneous knowledge can turn out to be quite useful for companies, however, there is still much to be learned. 

 

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How to Make Your Bot Conversational in Three Steps

[fa icon="calendar'] Nov 6, 2018 6:00:00 PM / by Ana Moreno posted in NLG, NLU, Sentiment Analysis

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Users speak the way they choose, not as you wish. Developers are building tens of bots and almost all of them bump into the same problem: they are not properly working. Most of the bots don’t understand users and the problem lies in their training. That’s the simple truth every bot developer must face sooner or later. The question is: are they facing it the right way?

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Sentiment analysis for bot conversations

[fa icon="calendar'] Jul 25, 2018 4:20:00 PM / by Leticia Martín-Fuertes posted in Chatbots, Sentiment Analysis

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Customers are using channels such as Facebook Messenger as the place where to complain when their online order is delivered late. Therefore, companies have started to trust in chatbots for handling these issues. Can you see the potential of applying sentiment analysis to chatbot conversations?

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Get Business Insights from Customer Reviews Automatically

[fa icon="calendar'] Jun 7, 2018 5:46:13 PM / by Bitext posted in Sentiment Analysis

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Your hotel deals with thousands of reviews from TripAdvisor, Yelp and your own satisfaction surveys. Nevertheless, nobody can process all this information and get accurate insights of what is going on. That's why, companies start relying on machines to do this task automatically by using sentiment analysis tools.

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5 chatbot predictions for 2018

[fa icon="calendar'] Dec 1, 2017 5:00:54 PM / by Tita Risueño posted in Chatbots, NLP, Sentiment Analysis

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If you have been following our blog, you probably have noticed that this year we have been publishing a lot about chatbots. Indeed, most of the companies in the AI sector have done the same and it is not a coincidence. As messaging apps usage grows, chatbot adoption increases. Every company wants to offer their clients more value and new channels of personalized communication.

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