Chatbots in Call Centers: Make Them Work

[fa icon="calendar'] Jun 12, 2019 5:00:00 PM / by Bitext posted in API, Machine Learning, NLP, Big Data, Bitext, Natural Language, Artificial Intelligence, Deep Learning, Chatbots, Phrase Extraction, NLG, TechCrunch, NLU, AI, Multilanguage, NLP for Core, NLP for Chatbots

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According to Gartner, the Customer Engagement Center (CEC) is one of the fastest-growing application software markets. Have you already jumped on the bandwagon of contact center chatbots, but didn’t get the expected results yet? Most consumers switch to a competitor after one bad customer experience. Can automation actually improve service?  Stop wasting time and start making your chatbot work!

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TechCrunch’s bot upgrade: insights from 4 weeks of chatting

[fa icon="calendar'] Apr 5, 2018 6:34:32 PM / by Bitext posted in Chatbots, TechCrunch, Query Rewriting

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The upgrade we performed to TechCrunch’s Messenger bot turns 1 month today. It’s been 4 weeks since we integrated our NLP middleware into the existing bot architecture to make it benefit from our query rewriting technology, so it’s time to look at the effects it is taking.

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Make your bot as smart as TechCrunch's

[fa icon="calendar'] Mar 15, 2018 7:41:44 PM / by Bitext posted in NLP, Chatbots, NLG, TechCrunch, NLU, Query Rewriting

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We have already talked a lot in this blog about training chatbots, the issues bot builders encounter in this task and our tips to enhance its performance, no matter the NLU platform they are built on. DialogflowLexLUIS, we have studied them all.

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How we made TechCrunch's bot more conversational

[fa icon="calendar'] Mar 14, 2018 6:22:05 PM / by Bitext posted in NLP, Chatbots, TechCrunch, NLU, Query Rewriting

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Some of you have asked for more details about the TechCrunch's Messenger bot upgrade, so we decided to share them here. Thus, in this article we will disclosure what exactly did the improvement consist on, along with some query examples and how this evolution to a more conversational bot was possible.

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Why your bot needs to be truly conversational

[fa icon="calendar'] Mar 13, 2018 3:50:00 PM / by Bitext posted in Chatbots, TechCrunch

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How many times have you read an article about the best chatbot? For sure plenty, when you dig into chatbot specialized media you find many articles on this topic. And the truth is that most of them will differ in their choices.

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Bitext Makes TechCrunch's Bot Smarter and More Conversational

[fa icon="calendar'] Mar 9, 2018 6:19:27 PM / by Bitext posted in Machine Learning, NLP, Natural Language, Chatbots, TechCrunch, NLP for Chatbots

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We are thrilled to share these news with our readers. We have been working on a truly exciting project and now it’s finally out!

If you have been reading about chatbots for some time, you have probably heard of TechCrunch’s Messenger bot, which was awarded Best News Bot prize by ChatBottleas it delivered news from their site and handled subscriptions to different topics, authors and sections efficiently.

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